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DTSTART:20170620T133000Z
DTEND:20170620T213000Z
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SUMMARY:Des Moines Chapter Meeting: Two Part KPI/Goal Setting\, and Service Advisor Training
DESCRIPTION:Two Part Training\n\nKPI/Goal Setting and Service Advisor Training\n\npresented in person by Barry Barrett\, RLO Training\n\n\n\nPart 1: KPI and Goal Setting\n\nMost shop owners struggle to develop and manage KPIs or use performance information to make better decisions. This program helps participants who are working to find meaningful KPIs\, get true buy-in to performance measurement and use measures to drive improvement to reach targets. \n\n\n\nThis course is designed to help participants understand the fundamentals of performance management\, then successfully develop\, deploy\, and manage meaningful KPIs for strategic\, operational\, or program management.\n\n\n\nEach participant will pick one KPI to work on and walk through the goal setting process to create a plan to achieve success for that goal.\n\n \n\nPart 2: Service Advisor Training\n\nMost technicians and service advisors understand the technical aspect of a vehicle at a level 9-10. The problem is that the service advisor thinks a customer understands at a level 5-6. The truth is that customer understands the technical aspects at a level two. This disconnect in the understanding of the vehicle puts the customer in fear mode\, and therefore they do not make good choices. \n\n\n\nIn this class Service Advisors will learn to communicate by using level two selling techniques that will help put customers at ease and improve relationships\, so they will make better decisions regarding the care of their vehicle which will lead to higher sales and therefore more profits.
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\nTwo Part Training
\nKPI/Goal Setting and Service Advisor Training
\npresented in person by Barry Barrett\, RLO Training
\n
\nPart 1: KPI and Goal Setting
\nMost shop owners struggle to develop and manage KPIs or use performance information to make better decisions. This program helps participants who are working to find meaningful KPIs\, get true buy-in to performance measurement and use measures to drive improvement to reach targets.  \;
\n
\nThis course is designed to help participants understand the fundamentals of performance management\, then successfully develop\, deploy\, and manage meaningful KPIs for strategic\, operational\, or program management.
\n
\nEach participant will pick one KPI to work on and walk through the goal setting process to create a plan to achieve success for that goal.
\n \;
\nPart 2: Service Advisor Training
\nMost technicians and service advisors understand the technical aspect of a vehicle at a level 9-10. The problem is that the service advisor thinks a customer understands at a level 5-6. \; The truth is that customer understands the technical aspects at a level two. \; This disconnect in the understanding of the vehicle puts the customer in fear mode\, and therefore they do not make good choices. \;
\n
\nIn this class Service Advisors will learn to communicate by using level two selling techniques that will help put customers at ease and improve relationships\, so they will make better decisions regarding the care of their vehicle which will lead to higher sales and therefore more profits.
\n \;
\n
\n \;
LOCATION:Animal Rescue League 5452 NE 22nd Street Des Moines\, IA 50313
UID:e.9124.716
SEQUENCE:3
DTSTAMP:20240328T181111Z
URL:http://consumer.asa-midwest.org/events/details/des-moines-chapter-meeting-two-part-kpi-goal-setting-and-service-advisor-training-06-20-2017-716
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