presented in person by Barry Barrett
What happens in your shop when a customer declines work? Very few Service Advisors and other sales staff possess enough negotiating skills to overcome even the simplest of price objections or customer perceptions of lack of value. Few people are born with the natural ability to negotiate. Therefore, for the majority, negotiation is an acquired skill through a learning process. In this workshop, you will learn the correct questions to ask to overcome the customer's concerns while not sounding pushy and condescending making it a win/win for all parties involved.