Saturday Oct 18, 2025
9:00 AM - 12:00 PM CDT
Midwest Performance Cars
410 E Ogden Ave
Westmont, IL 60559
Members: $149
Non-Members: $175
Includes lunch and training
Heather Sebben
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Learn how to clearly explain the value and necessity of services—from routine maintenance to complex diagnostics—by using proven communication strategies and examples. Discover how visual aids like diagrams, images, and videos can enhance customer understanding and build trust. Gain insights into adapting your communication style across different methods (phone, in-person, email) to ensure messages are delivered effectively and at the right time for maximum impact.
Printed courtesy of www.mwaca.org – Contact the Midwest Auto Care Alliance - MWACA for more information.
5950 North Oak Trafficway, Gladstone, MO 64118 – (816) 413-9800 – info@mwaca.org