Tuesday Feb 20, 2018
6:30 PM - 8:30 PM CST
Tuesday, February 20, 2018
6:30pm - 8:30pm
HyVee
Rock Bridge Shopping Center
405 E Nifong Blvd
Columbia, MO 65201
ASA Members - $25
Non-Members - $35
** Includes Dinner & Training **
Receive a $5 discount if you register by Tuesday, February 9th.
Heather Sebben
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Process & Procedures for Your Front Office
presented live in person by Mike Lasuzzo
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Join us as we discuss understanding how we can be more consistent with our customers to ensure that they understand the clear next steps with their vehicle. Topics to be included are greeting the customer, walking around the vehicle (damage), reviewing history, clear expectations, status call, presenting an inspection, closing the sale and setting up next service.